All Mikoto purchases come with a one year plating warranty for most jewellery. This warranty is effective from the date of purchase and covers any plating defects. We will offer to replate or replace once the item has been proven by our team to be faulty.
Please note that as most of the pieces are handmade and use natural stones unless specified, they may vary slightly in size, colour and may have slight imperfections. The warranty does not apply to these.
This warranty does not cover general wear and tear and breakage due to mishandling of pieces. All jewellery is extremely delicate and needs to be cared for properly. We provide a 1 year warranty for plating of our pieces but we do emphasize on proper care of your pieces for their longevity. Repairs required after this period are considered a result of general wear and tear.
To avail the warranty please write to us on firstname.lastname@example.org with your order no and concern in the subject. Proof of purchase and photographic evidence of the issue along with a brief description of the issue are mandatory.